SweetDate Support Page

Current version: 2.9.10 Compatible with: WordPress 4.7.3, Revolution Slider 5.3.x,

WooCommerce 2.6

Knowledge Base

What our support service includes

PROVIDING A GREAT SUPPORT EXPERIENCE I want your experience with SeventhQueen products to be awesome! That’s why I spend...Read solution

Install Theme & Setup

This is a guide on how to install the theme as the demo. Tutorial sections Theme and Plugin Installation...Read solution

How to Add an Advanced Search at Members Directory

To create an advanced search that can be opened and closed we are going to use the plugin shortcodes ultimate ...Read solution

How to Setup Facebook Login / Fix Facebook Login

App Domain Issue Hello everyone, many of you have the login with facebook issue, the one that doesn't show...Read solution

Translation procedure

Theme strings and plugins strings can easily be changed by using Loco Translate plugin https://wordpress.org/plugins/loco-translate/ A small introduction on...Read solution

How to get themeforest API Key

First of all you will have to login to your themeforest account, then follow steps from the next images.Read solution

How to Customize Women Online and Men Online Counters – SOLUTION

If you need to customize these counters because your website is not towards dating but maybe traveling, or if...Read solution

Theme is missing the style.css stylesheet error

A common issue that can occur when installing a WordPress themes is “The package could not be installed. The...Read solution

Bundled Plugins License & Activation Questions

Bundled plugins like Revolution slider and Visual Composer come free with the theme and updates for the plugins are...Read solution

Make “Profile” tab Default Instead of “Activity” tab at User Profile

Change Default Members Profile Landing Tab By default, BuddyPress will load the Activity tab when clicking on a member’s...Read solution

How to Setup Facebook Login / Fix Facebook Login

App Domain Issue Hello everyone, many of you have the login with facebook issue, the one that doesn't show...Read solution

Search Results Show Wrong Gender – SOLUTION

If you try to search for women and results are men, that might be because you have the wrong...Read solution

Free Females Only or Free Males Only Membership Paid Memberships Pro

NOTE: If you are using a different field for gender, change "I am a" with the name of your...Read solution

How to add Profile Fields under Member Name at Members Directory

  You can change the info that displays under the name and the details field by adding this to...Read solution

How to Change the Search and Register Form Colors

Please check each code and choose the ones you want to use, then add the codes to style.css of...Read solution

Install Theme & Setup

This is a guide on how to install the theme as the demo. Tutorial sections Theme and Plugin Installation...Read solution

Sweetdate Dating Wordpres Theme COMPLETE TUTORIAL – Install & Setup Extended

We are presenting to you the most complete guide for install, setup and small customization on Sweetdate WordPress Theme...Read solution

Having problems or errors when I activate plugins

If you encounter problems, for example when activating a plugin, like a white page or an error like: Fatal error:...Read solution

How to get themeforest API Key

First of all you will have to login to your themeforest account, then follow steps from the next images.Read solution

Theme is missing the style.css stylesheet error

A common issue that can occur when installing a WordPress themes is “The package could not be installed. The...Read solution

Theme Auto Update Doesn’t work – What can i do ?

If you already completed the api-key and the username in theme options and the theme update notice doesn´t appear...Read solution

What our support service includes

PROVIDING A GREAT SUPPORT EXPERIENCE I want your experience with SeventhQueen products to be awesome! That’s why I spend...Read solution

Why our themes require plugins

WordPress platform has evolved over the last years and thins aren't the way the used to be when WordPress...Read solution

Having problems or errors when I activate plugins

If you encounter problems, for example when activating a plugin, like a white page or an error like: Fatal error:...Read solution

How to get themeforest API Key

First of all you will have to login to your themeforest account, then follow steps from the next images.Read solution

Refund for Envato Products

You encountered a problem with some of our products? You should keep in mind that there are all sorts...Read solution

Contact Page

We have created a Contact page Template to use for your Contact Page. To enable it just select it...Read solution

Testimonials

Testimonials can be added just like a normal post. You can add testimonials from WP Admin -> Testimonials. You...Read solution

Post formats

Post Formats was introduced with Version 3.1. A Post Format is a piece of meta information that is used to...Read solution

Homepage Codes

If you didn't install demo content but want to have the homepage, just add this to the text section...Read solution

Pages and Menu

Menu Set the menu via WP Admin → Appearance → Menus → Theme Locations → set to Sweetdate To...Read solution

Add a new panel in Theme Options

With the example below you can add a new tab in the theme options pannel, if you want to...Read solution

Theme options – Miscellaneous section

To access Theme option go to WP admin -> Sweetdate. Miscellaneous section Enable/disable Admin top bar. Enable/disable Facebook login...Read solution

Import / Export Options

To access Theme option go to WP admin -> Sweetdate. Options are divided in the following sections: General settings...Read solution

Theme options overview

To access Theme option go to WP admin -> Sweetdate. Options are divided in the following sections: General settings...Read solution

Contact and social settings

To access Theme option go to WP admin -> Sweetdate. Options are divided in the following sections: General settings...Read solution

Buddypress settings

To access Theme option go to WP admin -> Sweetdate. Options are divided in the following sections: General settings...Read solution

Homepage settings

To access Theme option go to WP admin -> Sweetdate. Options are divided in the following sections: General settings...Read solution

Styling options

To access Theme option go to WP admin -> Sweetdate. Options are divided in the following sections: General settings...Read solution

Layout Settings

To access Theme option go to WP admin -> Sweetdate. Options are divided in the following sections: General settings...Read solution

General Settings

To access Theme option go to WP admin -> Sweetdate. Options are divided in the following sections: General settings...Read solution

GeoNames integration – City Autocomplete

Hello 🙂 If you want to enable the city auto-completion at your city field, follow the steps below 🙂...Read solution

Translation procedure

Theme strings and plugins strings can easily be changed by using Loco Translate plugin https://wordpress.org/plugins/loco-translate/ A small introduction on...Read solution

Theme Translation

The theme is translation ready and fully supports WPML for managing a multilangual website. ( or Loco Translate, a...Read solution

Footer structure and widgets

Footer Widget 1 - this one contains "About us " widget If you check Email/Phone option, your contact info...Read solution

Widgets and sidebar

Widgets The image bellow illustrates widget locations for Sweetdate theme. We will reproduce the layout our demo website uses...Read solution

Testimonials

Testimonials can be added just like a normal post. You can add testimonials from WP Admin -> Testimonials. You...Read solution

Image Slider Shortcode

COPY CODE[kleo_slider] [kleo_slider_image src="IMG_SRC"] [kleo_slider_image src="IMG_SRC"] [/kleo_slider]  Read solution

Icons Shortcode

You can generate FontAwesome icons right away: COPY CODE COPY CODE  Read solution

Layout shortcodes

COPY CODE[kleo_row] [kleo_one] One Column[/kleo_one] [/kleo_row] [kleo_row] [kleo_one_half] One half [/kleo_one_half] [kleo_one_half] One half [/kleo_one_half] [/kleo_row] [kleo_row] [kleo_one_third] One...Read solution

Recent groups Shortcode

Display recently active groups COPY CODE[kleo_recent_groups]Read solution

Top members Shortcode

Display members that can be sorted by: active, popular, newest COPY CODE[kleo_top_members]Read solution

Member Statistics Shortcode

You can generate whatever statistics you want using users profile fields. Example: This fields will return the number of...Read solution

Search Form Shortcode

There are two search forms: COPY CODE[kleo_search_members] And COPY CODE[kleo_search_members_horizontal] -  Gives a form just like the one...Read solution

Buddypress User Data Shortcodes

Easy access BuddyPress user data with the help of the below shortcodes: COPY CODE - Total members -...Read solution

Homepage status icon shortcode

This shortcode generates members statistics with an icon based on the type attribute. If you have translated your default...Read solution

Restrict content shortcode

Only for members content shortcode: COPY CODE[kleo_only_members]Content to show for members only[/kleo_only_members] Only for guests content shortcode: COPY CODE[kleo_only_guests]Content...Read solution

Headings shortcodes

COPY CODE[kleo_h1] H1 heading! [/kleo_h1] [kleo_h2]H2 [kleo_colored_text color="#F00056"] heading [/kleo_colored_text]! [/kleo_h2] [kleo_h3]H3 heading! [/kleo_h3] [kleo_h4]H4 heading! [/kleo_h4] [kleo_h5]H5 [kleo_colored_text...Read solution

Video button shortcode

This shortcode opens a video in popup. The video is specified in the shortcode COPY CODE[kleo_button_video url="http://www.youtube.com/embed/FtquI061bag" style="standard" size="standard"...Read solution

Blog Articles Shortcode

Example that shows blog articles You can choose to display by post formats: post_formats="image,gallery,video" COPY CODE[kleo_articles cat="all" limit="6" post_formats="all"...Read solution

Posts carousel Shortcode

Shortcodes are small texts wrapped in "" that are converted by WordPress. This theme has a built in button...Read solution

Pricing Table Shortcode

Shortcodes are small texts wrapped in "" that are converted by WordPress. This theme has a built in button...Read solution

Panel Shortcode

Shortcodes are small texts wrapped in "" that are converted by WordPress. This theme has a built in button...Read solution

Accordion Shortcode

Shortcodes are small texts wrapped in "" that are converted by WordPress. This theme has a built in button...Read solution

Tabs Shortcode

Shortcodes are small texts wrapped in "" that are converted by WordPress. This theme has a built in button...Read solution

Progress Bar Shortcode

Shortcodes are small texts wrapped in "" that are converted by WordPress. This theme has a built in button...Read solution

Alert Shortcode

Shortcodes are small texts wrapped in "" that are converted by WordPress. This theme has a built in button...Read solution

Buttons Shortcode

Shortcodes are small texts wrapped in "" that are converted by WordPress. This theme has a built in button...Read solution

Missing Post Update Button on Buddypress ( Activity and Groups )

Hello, you may have seen that your post update button has gone missing. This is a recent issue with...Read solution

Quick Troubleshooting Plugin Conflicts

Sometimes there are conflicts between our theme ( Kleo, Sweetdate or BuddyApp ) and third party plugins or between...Read solution

Theme Auto Update Doesn’t work – What can i do ?

If you already completed the api-key and the username in theme options and the theme update notice doesn´t appear...Read solution

Search Results Show Wrong Gender – SOLUTION

If you try to search for women and results are men, that might be because you have the wrong...Read solution

Sweetdate Dating Wordpres Theme COMPLETE TUTORIAL – Install & Setup Extended

We are presenting to you the most complete guide for install, setup and small customization on Sweetdate WordPress Theme...Read solution

Replace LOGIN and SIGN UP URL with a Custom URL

1- Go to your hosting file manager or ftp and find wp-content/themes/sweetdate and copy the file header.php to your...Read solution

How to Add an Advanced Search at Members Directory

To create an advanced search that can be opened and closed we are going to use the plugin shortcodes ultimate ...Read solution

More Visible Discount Code Text (PMPRO Checkout)

By default at Paid Memberships Pro checkout, the discount code is small and difficult to see for the user....Read solution

How to Customize Women Online and Men Online Counters – SOLUTION

If you need to customize these counters because your website is not towards dating but maybe traveling, or if...Read solution

Full Width Profile Fields

If you have very long questions and answers and want to have both full width, with answers below questions, add...Read solution

How to Delete the Link from the Website Logo

Copy the header.php of main theme and paste it at child theme, then edit it and find COPY CODE<a...Read solution

Make “Profile” tab Default Instead of “Activity” tab at User Profile

Change Default Members Profile Landing Tab By default, BuddyPress will load the Activity tab when clicking on a member’s...Read solution

Add a new panel in Theme Options

With the example below you can add a new tab in the theme options pannel, if you want to...Read solution

Free Females Only or Free Males Only Membership Paid Memberships Pro

NOTE: If you are using a different field for gender, change "I am a" with the name of your...Read solution

Private community site – redirect guests to register page

Add the below code to your child theme functions.php to restrict users access to your site and redirect them to...Read solution

How to move Search form to the right side of the screen

  To move the search / register form to the right side of the screen, add this css to...Read solution

Restrict users access to whole site and force them to Paid memberships Pro levels page

This code requires Paid Memberships Pro plugin. This snippet will force your users to apply for a membership level after registration....Read solution

How to get rid of Visual Composer Templates

With the next functions you will be able to remove all visual composer templates. COPY CODE function my_custom_template_modify_array( $data...Read solution

How to add Profile Fields under Member Name at Members Directory

  You can change the info that displays under the name and the details field by adding this to...Read solution

How to Change the Search and Register Form Colors

Please check each code and choose the ones you want to use, then add the codes to style.css of...Read solution

Increase profile profile image size – Increase avatar size in buddypress

Using an FTP client like Filezilla connect to your server then go to wp-content/plugins/ and look for the bp-custom.php...Read solution

Add shortcodes or content before woocommerce shop page.

To render shortcode before products in woocommerce shop page ( http://localhost/shop/ ) you will have to add and use...Read solution

Activity stream showing shortcodes

Hi, If your BuddyPress Activity stream is showing shortcodes in the articles you publish, then you can remove the codes...Read solution

Homepage Codes

If you didn't install demo content but want to have the homepage, just add this to the text section...Read solution

How to Setup Facebook Login / Fix Facebook Login

App Domain Issue Hello everyone, many of you have the login with facebook issue, the one that doesn't show...Read solution

How to Setup Facebook Login / Fix Facebook Login

App Domain Issue Hello everyone, many of you have the login with facebook issue, the one that doesn't show...Read solution

Create Facebook App and get APP ID for Facebook login

This is the new article for setting up your Facebook APP ID: https://seventhqueen.com/support/general/article/setup-facebook-login-fix-facebook-login The below steps no longer are...Read solution

Included PSD Files

All PSD source files are located in PSD folder logo.psd - Logo for themplate layout_homepage.psd - Homepage layout_profilepage -...Read solution

Javascript Files

This template imports several JS files. Most of JS (scripts) are loaded at the end because it will increase...Read solution

CSS Files and Structure

We're using several CSS files in this theme: - assets/styles/foundation-nonresponsive.css - these are generic styles, resets & normalization. -...Read solution

HTML Structure

We have build this landing page on top of Zurb Foundation Framework. You can take a look here http://foundation.zurb.com/old-docs/f3/components.php and...Read solution

Extended features

We are constantly adding support for different plugins so you can easily extend Sweetdate. Supported plugins: Simple Ads Manager...Read solution

RESPONSIVE guidelines

What is Responsive design? Responsive means that the content will adjust to every screen width and you can control...Read solution

Theme Folder structure

We have built this theme with WordPress best practices in mind so it can be easily customized. activity - Buddypress...Read solution

Changelog

Version 2.9.10 - 03.05.2017 - Woocommerce 3.0.4 template compatibility + Product page Zoom, slider and PhotoSwipe support - Translable...Read solution

Thank you very much for
purchasing our theme

We have a dedicated support team to answer your questions and
assist you if you encounter problems.

Before opening a new support ticket please navigate through our knowledge base,
watch the video tutorials and make sure you followed the below steps:

  • Update theme to latest version.
  • Update required plugins like Visual composer to the latest available version.
  • Disabled any plugins that aren't recommended by the theme and re-test your problem.
  • Make sure to test your issue with the default WordPress theme to be 100% positive it is related to the theme.

Note: Customer support is offered for theme related issues and not for custom work requests.

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let us know!

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