KLEO Support Page

Current version: 4.2.12

Compatible with: WordPress 4.8+, Revolution Slider 5.4.5, Visual Composer 5.2.1, Woocommerce 3.1.2

Knowledge Base

What our support service includes

PROVIDING A GREAT SUPPORT EXPERIENCE I want your experience with SeventhQueen products to be awesome! That’s why I spend...Read solution

How to Install the Theme

Quick Install Video Tutorial Step 1. Download the theme main files from Themeforest First, you need to download the...Read solution

Translation procedure

Theme strings and plugins strings can easily be changed by using Loco Translate plugin https://wordpress.org/plugins/loco-translate/ A small introduction on...Read solution

How to get themeforest API Key

First of all you will have to login to your themeforest account, then follow steps from the next images.Read solution

Import demo pages and content

Advanced & Cool Demo importer It is advised to import only the pages that you want to use and...Read solution

Theme is missing the style.css stylesheet error

A common issue that can occur when installing a WordPress themes is “The package could not be installed. The...Read solution

Bundled Plugins License & Activation Questions

Bundled plugins like Revolution slider and Visual Composer come free with the theme and updates for the plugins are...Read solution

How to Setup Facebook Login / Fix Facebook Login

App Domain Issue Hello everyone, many of you have the login with facebook issue, the one that doesn't show...Read solution

My site is slow. How to speed up my website?

In this article I’ll try to provide you an in-depth response related to speed problems on your site. You...Read solution

Redirect “or Create an Account” Login Modal link to a Custom Register Page

If you want to change the link that appears at the login modal "Or Create an Account" to your...Read solution

Overriding shortcodes in the Kleo child theme

Most of the shortcodes in our theme are defined in the K-elements plugin and have templates for the content...Read solution

Facing problems importing demo content ?

If you faced problems importing demo content, please, make sure that your php.ini settings are not less than: max_execution_time...Read solution

VIDEO Tutorial – Add Extra Profile Fields – Show certain profile fields in member directory

You can show certain profile fields on member directory by using the next function : Note : You will...Read solution

SideKick Interactive tutorials integration

SIDEKICK is an awesome plugin for real-time, interactive guided walkthroughs to help get you started with your WordPress website....Read solution

WordPress Installation

To install this theme you must have a working version of WordPress already installed. If you need help installing...Read solution

Theme Requirements

To use the theme, you must be running WordPress 3.8 or higher, PHP5 or higher, and mysql 5 or...Read solution

How to Install the Theme

Quick Install Video Tutorial Step 1. Download the theme main files from Themeforest First, you need to download the...Read solution

Having problems or errors when I activate plugins

If you encounter problems, for example when activating a plugin, like a white page or an error like: Fatal error:...Read solution

How to Update the Theme

CAUTION: If you have made any changes to theme files, updating the theme will overwrite your modified files and...Read solution

Install theme recommended and required plugins

After you install and activate KLEO, you will get a notification message in your WordPress admin telling you of...Read solution

How to get themeforest API Key

First of all you will have to login to your themeforest account, then follow steps from the next images.Read solution

How to update Visual composer

Starting with KLEO version 4.0, Visual composer will get updates right from your admin panel. This means that you don't need...Read solution

Import demo pages and content

Advanced & Cool Demo importer It is advised to import only the pages that you want to use and...Read solution

Theme is missing the style.css stylesheet error

A common issue that can occur when installing a WordPress themes is “The package could not be installed. The...Read solution

Theme Auto Update Doesn’t work – What can i do ?

If you already completed the api-key and the username in theme options and the theme update notice doesn´t appear...Read solution

How To Install and Setup GeoDirectory on Kleo Theme

Video tutorial that guides you through the GeoDirectory setup process.Read solution

Facing problems importing demo content ?

If you faced problems importing demo content, please, make sure that your php.ini settings are not less than: max_execution_time...Read solution

What our support service includes

PROVIDING A GREAT SUPPORT EXPERIENCE I want your experience with SeventhQueen products to be awesome! That’s why I spend...Read solution

Why our themes require plugins

WordPress platform has evolved over the last years and thins aren't the way the used to be when WordPress...Read solution

What’s included in the theme

When you purchase our theme from Themeforest, you need to download the theme files from your Themeforest account. Navigate...Read solution

Having problems or errors when I activate plugins

If you encounter problems, for example when activating a plugin, like a white page or an error like: Fatal error:...Read solution

How to get themeforest API Key

First of all you will have to login to your themeforest account, then follow steps from the next images.Read solution

Refund for Envato Products

You encountered a problem with some of our products? You should keep in mind that there are all sorts...Read solution

How to Setup Facebook Login / Fix Facebook Login

App Domain Issue Hello everyone, many of you have the login with facebook issue, the one that doesn't show...Read solution

Add Searchbox to sidemenu

Add this short-code to : wp-admin -> theme options -> side menu -> before menu text COPY CODE If...Read solution

VIDEO : Kleo WordPress Theme – How to Create a New Menu and Modify Demo Menu

Kleo Wordpress Theme - How to Create a New Menu and Modify Demo MenuRead solution

How To Add Google Custom Search Box To Replace WordPress Search in Header

Adding the Custom Search Box to your site could create better search results for your site and help users...Read solution

Add Like button to menu

Add facebook like button on the menu - last item The function will be added in wp-content/themes/kleo-child/functions.php COPY CODE...Read solution

Get and use logged in username variable in menu

The function should be added to wp-content/themes/kleo-child/functions.php COPY CODE function kleo_bp_replace_placeholders_extra( $output, $initial_output ) { if ( strpos( $output,...Read solution

UberMenu Integration

KLEO works pretty much out of the box with UberMenu. There are just a few settings tweaks that need...Read solution

Add Searchbox to sidemenu

Add this short-code to : wp-admin -> theme options -> side menu -> before menu text COPY CODE If...Read solution

Translation procedure

Theme strings and plugins strings can easily be changed by using Loco Translate plugin https://wordpress.org/plugins/loco-translate/ A small introduction on...Read solution

Translating the theme

The theme is translation ready and fully supports WPML for managing a multilingual website. You can translate it to...Read solution

Change archive page titles and other WP generated pages

If you want to change the page titles like "Archive for category:", "Tag Archive for" and other archive pages...Read solution

How to Install the Theme

Quick Install Video Tutorial Step 1. Download the theme main files from Themeforest First, you need to download the...Read solution

VIDEO : Kleo WordPress Theme – How to Create a New Menu and Modify Demo Menu

Kleo Wordpress Theme - How to Create a New Menu and Modify Demo MenuRead solution

How To Install and Setup GeoDirectory on Kleo Theme

Video tutorial that guides you through the GeoDirectory setup process.Read solution

VIDEO : Import and setup Get Connected demo on Kleo WordPress Theme

Read solution

VIDEO Tutorials from the community

Read solution

VIDEO : Kleo WordPress Theme – How to Translate Theme and Plugins With Loco Translate

Kleo Wordpress Theme - How to Translate Theme and Plugins With Loco Translate Video TutorialRead solution

VIDEO : Kleo WordPress Theme – How to Setup Buddypress Page Layout

Kleo Wordpress Theme - How to Setup Buddypress Page LayoutRead solution

VIDEO : Kleo WordPress Theme – How to change background for Kleo Get Connected Layout

Quick guide how to change the row section background for Kleo Get Connected Layout.Read solution

VIDEO : Kleo WordPress Theme – How to change background for Kleo Home Register layout

Quick guide how to change the row section background for Kleo Home Register Layout.Read solution

Quick Troubleshooting Plugin Conflicts

Sometimes there are conflicts between our theme ( Kleo, Sweetdate or BuddyApp ) and third party plugins or between...Read solution

My site is slow. How to speed up my website?

In this article I’ll try to provide you an in-depth response related to speed problems on your site. You...Read solution

Theme Auto Update Doesn’t work – What can i do ?

If you already completed the api-key and the username in theme options and the theme update notice doesn´t appear...Read solution

Right Hand DropDown Menu Cut Off

COPY CODE#menu-primary-menu.nav.navbar-nav li:hover ul{ left:auto; right:0; margin-right:-10px; } Add this snippet to style.css of child theme to fix the Right...Read solution

Facing problems importing demo content ?

If you faced problems importing demo content, please, make sure that your php.ini settings are not less than: max_execution_time...Read solution

WordPress 4.5 javascript error with KLEO below 4.0.5 version

Hi there, if you receive jQuery errors  when you updated WordPress to 4.5 please wait for KLEO 4.0.5 update...Read solution

Missing bbPress forums admin menu

Sometimes it happens with bbPress and you won't be able to see the related admin menus because of some...Read solution

Overriding shortcodes in the Kleo child theme

Most of the shortcodes in our theme are defined in the K-elements plugin and have templates for the content...Read solution

Add Searchbox to sidemenu

Add this short-code to : wp-admin -> theme options -> side menu -> before menu text COPY CODE If...Read solution

Restrict content only for logged in users

If you need to restrict portions of content ( button, links, photos, etc ) you can do it easy...Read solution

How to Setup Facebook Login / Fix Facebook Login

App Domain Issue Hello everyone, many of you have the login with facebook issue, the one that doesn't show...Read solution

Create Facebook App and get APP ID for Facebook login

This is the new article for setting up your Facebook APP ID: https://seventhqueen.com/support/general/article/setup-facebook-login-fix-facebook-login The below steps no longer are...Read solution

Change color and hover color for side menu hamburger icon

Add this css to wp-admin -> theme options -> general settings -> quick css @media (max-width: 991px) { .kleo-mobile-switch...Read solution

Changelog

Version 4.2.12 - 10.10.2017 - Fixed rtMedia templates for the new Overlay menu option and added rtMedia templates compatibility...Read solution

Private community site – redirect guests to register page

Add the below code to your child theme functions.php to restrict users access to your site and redirect them to...Read solution

Custom Post Type – Add Theme Metaboxes and Theme settings Metaboxes

// Add Theme Settings to CPT // // Replace yourCPTslug with your CPT slug // function my_cpt_sq_metabox_general_settings($post_types) { $post_types...Read solution

Restrict users access to whole site and force them to Paid memberships Pro levels page

This code requires Paid Memberships Pro plugin. This snippet will force your users to apply for a membership level after registration....Read solution

How to get rid of Visual Composer Templates

With the next functions you will be able to remove all visual composer templates. COPY CODE function my_custom_template_modify_array( $data...Read solution

Increase profile profile image size – Increase avatar size in buddypress

Using an FTP client like Filezilla connect to your server then go to wp-content/plugins/ and look for the bp-custom.php...Read solution

Redirect “or Create an Account” Login Modal link to a Custom Register Page

If you want to change the link that appears at the login modal "Or Create an Account" to your...Read solution

How to add a Populated Country List XPROFILE

Hello everyone, this topic is for those who want to have an already populated country list to user xprofile...Read solution

Add shortcodes or content before woocommerce shop page.

To render shortcode before products in woocommerce shop page ( http://localhost/shop/ ) you will have to add and use...Read solution

How To Add Google Custom Search Box To Replace WordPress Search in Header

Adding the Custom Search Box to your site could create better search results for your site and help users...Read solution

Change KLEO Page Title for Archives and Other WordPress Pages

For KLEO we have created a function that generates the titles for all WordPress specific pages. You just need...Read solution

Activity stream showing shortcodes

Hi, If your BuddyPress Activity stream is showing shortcodes in the articles you publish, then you can remove the codes...Read solution

Add Extra Membership Levels Fields

To add extra fields to membership levels, follow this example: We add a new MESSAGES RESTRICTION and SHOP. The...Read solution

Use custom fontello font icons for in Kleo Theme

You can import additional font icons like this: 1. Go to http://fontello.com 2. Click on this icon from middle...Read solution

Show featured image full width before the content area

The code will be added to wp-content/themes/kleo-child/functions.php COPY CODE add_action('kleo_before_main', 'sq7rdu_show_featured_before_content'); function sq7rdu_show_featured_before_content() { if (is_single()) { if (has_post_thumbnail())...Read solution

Make “Profile” tab Default Instead of “Activity” tab at User Profile

Change Default Members Profile Landing Tab By default, BuddyPress will load the Activity tab when clicking on a member’s...Read solution

Changing section icons in profiles and groups

On profile and group pages, you'll see icon bars like the one shown above. You can change these icons to...Read solution

Change archive page titles and other WP generated pages

If you want to change the page titles like "Archive for category:", "Tag Archive for" and other archive pages...Read solution

Overriding shortcodes in the Kleo child theme

Most of the shortcodes in our theme are defined in the K-elements plugin and have templates for the content...Read solution

Add Like button to menu

Add facebook like button on the menu - last item The function will be added in wp-content/themes/kleo-child/functions.php COPY CODE...Read solution

Hide admin from members directory

If you don't want to see admin in the members directory you just need to add this snippet to...Read solution

Add captcha to kleo_register shortcode

Starting with KLEO 4.0.7 the "kleo_register" shortcode will automatically add "bp_before_registration_submit_buttons" Buddypress action to the register form. This means that...Read solution

Add extra footer columns

The example below it will give you 6 six footer columns This function should be added to wp-content/themes/kleo-child/functions.php NOTE...Read solution

Get and use logged in username variable in menu

The function should be added to wp-content/themes/kleo-child/functions.php COPY CODE function kleo_bp_replace_placeholders_extra( $output, $initial_output ) { if ( strpos( $output,...Read solution

Add Extra Profile Fields – Show certain profile fields in member profile header.

You can show certain profile fields on member directory by using the next function : Note : You will...Read solution

VIDEO Tutorial – Add Extra Profile Fields – Show certain profile fields in member directory

You can show certain profile fields on member directory by using the next function : Note : You will...Read solution

Add banner to top of member directory

Add banner (adsense or any sponsor) to top of member directory COPY CODE function sq_add_adsense_to_member_directory() { echo ' <div...Read solution

Limit or change excerpt length

To increase or decrease the excerpt length with a custom one, please add this codes to your kleo-child/functions.php and...Read solution

Change color and hover color for side menu hamburger icon

Add this css to wp-admin -> theme options -> general settings -> quick css @media (max-width: 991px) { .kleo-mobile-switch...Read solution

Hide current logged in user from members directory

If you don't want to see your user in the members directory you just need to add this snippet...Read solution

Disable Clients, Testimonials or Portfolio post types

Since KLEO version 4.0.7 you can enable/disable the modules from Theme options - Modules For older KLEO versions, If...Read solution

Reset Kleo Love/Likes

By using the next SQL query you will be able to reset whole posts to 0 love/likes COPY CODEmeta_value...Read solution

Show Kleo Love/Likes Only for logged in Users

If you need to show KLEO likes/love only to logged in users you can do that by using this...Read solution

Restrict content for certain membership level

If you need to restrict some page,post, tag or category with Paid Memberships Pro plugin below is shown how...Read solution

Add a custom color preset for Theme options Styling sections

Starting with KLEO 4.0 you can now define your own custom styling presets to apply to sections from Theme...Read solution

Modify default image sizes from category pages

By default KLEO generates the images at the size of 460x270 for your archive pages like your main blog...Read solution

Thank you very much for
purchasing our theme

We have a dedicated support team to answer your questions and
assist you if you encounter problems.

Before opening a new support ticket please navigate through our knowledge base,
watch the video tutorials and make sure you followed the below steps:

  • Update theme to latest version.
  • Update required plugins like Visual composer to the latest available version.
  • Disabled any plugins that aren't recommended by the theme and re-test your problem.
  • Make sure to test your issue with the default WordPress theme to be 100% positive it is related to the theme.

Note: Customer support is offered for theme related issues and not for custom work requests.

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If you encountered a theme problem or can't replicate our demos,
let us know!

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