BuddyApp Support Page

Current version: 1.5.2

Compatible with: WordPress 4.8.x, BuddyPress 2.9.x, Visual Composer 5.2.1

Knowledge Base

What our support service includes

PROVIDING A GREAT SUPPORT EXPERIENCE I want your experience with SeventhQueen products to be awesome! That’s why I spend...Read solution

Installing the theme

First, you need to download the theme files from your Themeforest account. Navigate to your Downloads tab on Themeforest...Read solution

Theme and plugins updates

CAUTION: If you have made any changes to theme files, updating the theme will overwrite your modified files and...Read solution

Import demo content

Note! Demo data does not include all images from the demo. These images are copyright protected and require permission...Read solution

Translation procedure

Theme strings and plugins strings can easily be changed by using Loco Translate plugin https://wordpress.org/plugins/loco-translate/ A small introduction on...Read solution

How to get themeforest API Key

First of all you will have to login to your themeforest account, then follow steps from the next images.Read solution

Theme is missing the style.css stylesheet error

A common issue that can occur when installing a WordPress themes is “The package could not be installed. The...Read solution

Bundled Plugins License & Activation Questions

Bundled plugins like Revolution slider and Visual Composer come free with the theme and updates for the plugins are...Read solution

How to Setup Facebook Login / Fix Facebook Login

App Domain Issue Hello everyone, many of you have the login with facebook issue, the one that doesn't show...Read solution

Installing the theme

First, you need to download the theme files from your Themeforest account. Navigate to your Downloads tab on Themeforest...Read solution

Plugin installation

After you install and activate BuddyApp, you will get a notification message in your WordPress admin telling you of...Read solution

Theme and plugins updates

CAUTION: If you have made any changes to theme files, updating the theme will overwrite your modified files and...Read solution

Having problems or errors when I activate plugins

If you encounter problems, for example when activating a plugin, like a white page or an error like: Fatal error:...Read solution

BuddyPress & bbPress installation

After activating the theme, a notice will appear letting you know that you need to install Buddypress and bbPress.You...Read solution

Import demo content

Note! Demo data does not include all images from the demo. These images are copyright protected and require permission...Read solution

How to get themeforest API Key

First of all you will have to login to your themeforest account, then follow steps from the next images.Read solution

Theme is missing the style.css stylesheet error

A common issue that can occur when installing a WordPress themes is “The package could not be installed. The...Read solution

Theme Auto Update Doesn’t work – What can i do ?

If you already completed the api-key and the username in theme options and the theme update notice doesn´t appear...Read solution

Visual composer plugin

Visual Composer is a very unique plugin, it will help you manage your content in your WordPress site. Nowadays...Read solution

What our support service includes

PROVIDING A GREAT SUPPORT EXPERIENCE I want your experience with SeventhQueen products to be awesome! That’s why I spend...Read solution

Why our themes require plugins

WordPress platform has evolved over the last years and thins aren't the way the used to be when WordPress...Read solution

Having problems or errors when I activate plugins

If you encounter problems, for example when activating a plugin, like a white page or an error like: Fatal error:...Read solution

How to get themeforest API Key

First of all you will have to login to your themeforest account, then follow steps from the next images.Read solution

Refund for Envato Products

You encountered a problem with some of our products? You should keep in mind that there are all sorts...Read solution

AJAX login and Redirection

AJAX Login Our theme comes by default with a login modal where you can authenticate without a page refresh....Read solution

Pages – basic usage guide

Create a new Page 1. Go to WP-admin - Pages and click Add New. 2. Write a new name...Read solution

Theme options overview

Go to WP admin - Appearance - Theme Options to see all theme options that come with the theme....Read solution

Menu customisation

Menus area defined from WP Admin → Appearance → Menus. If you have imported the demo content you should...Read solution

Live Customizer settings

With live Customizer you can style you whole site while previewing the changes. You can access the customizer from...Read solution

Change header menu dropdown trigger

If you want the social header item menus(left header menu) to also act as links and not just to open...Read solution

Translation procedure

Theme strings and plugins strings can easily be changed by using Loco Translate plugin https://wordpress.org/plugins/loco-translate/ A small introduction on...Read solution

WPML plugin(Multilingual website)

Here is what you need to know on turning BuddyApp multilingual with WPML. First, you need to to purchase...Read solution

Translating the theme

The theme is translation ready and fully supports WPML for managing a multilingual website.You can translate it to any...Read solution

Installing the theme

First, you need to download the theme files from your Themeforest account. Navigate to your Downloads tab on Themeforest...Read solution

WPEngine Compatibility

If you have the site hosted with WP Engine then you will need some extra hacks to make BuddyPress...Read solution

Theme available hooks

Actions used in BuddyApp template: kleo_header - Used to add the header to the page - @hooked kleo_show_header kleo_before_main...Read solution

Private community site – redirect guests to register page

Add the below code to your child theme functions.php to restrict users access to your site and redirect them to...Read solution

Restrict users access to whole site and force them to Paid memberships Pro levels page

This code requires Paid Memberships Pro plugin. This snippet will force your users to apply for a membership level after registration....Read solution

How to get rid of Visual Composer Templates

With the next functions you will be able to remove all visual composer templates. COPY CODE function my_custom_template_modify_array( $data...Read solution

Increase profile profile image size – Increase avatar size in buddypress

Using an FTP client like Filezilla connect to your server then go to wp-content/plugins/ and look for the bp-custom.php...Read solution

Add shortcodes or content before woocommerce shop page.

To render shortcode before products in woocommerce shop page ( http://localhost/shop/ ) you will have to add and use...Read solution

Activity stream showing shortcodes

Hi, If your BuddyPress Activity stream is showing shortcodes in the articles you publish, then you can remove the codes...Read solution

Theme sources and credits

SCRIPTS: Bootstrap 3 Flexslider Magnific Popup MediaElement.js THANK YOU! Once again, thank you so much for purchasing this Theme....Read solution

WPEngine Compatibility

If you have the site hosted with WP Engine then you will need some extra hacks to make BuddyPress...Read solution

Font Icons used in BuddyApp theme

BuddyApp uses IcoMoon for Vector icons. To see the icons that are included follow the next steps: 1. Go...Read solution

How to Setup Facebook Login / Fix Facebook Login

App Domain Issue Hello everyone, many of you have the login with facebook issue, the one that doesn't show...Read solution

Create Facebook App and get APP ID for Facebook login

This is the new article for setting up your Facebook APP ID: https://seventhqueen.com/support/general/article/setup-facebook-login-fix-facebook-login The below steps no longer are...Read solution

Files structure

CSS & LESS Files We're using several LESS files in this theme that are compiled when you save the...Read solution

Changelog

Version 1.5.2 - 14.09.2017 - Added search context for posts/post types on the Search result page - Fixed buddyPress...Read solution

Thank you very much for
purchasing our theme

We have a dedicated support team to answer your questions and
assist you if you encounter problems.

Before opening a new support ticket please navigate through our knowledge base,
watch the video tutorials and make sure you followed the below steps:

  • Update theme to latest version.
  • Update required plugins like Visual composer to the latest available version.
  • Disabled any plugins that aren't recommended by the theme and re-test your problem.
  • Make sure to test your issue with the default WordPress theme to be 100% positive it is related to the theme.

Note: Customer support is offered for theme related issues and not for custom work requests.

Can't find what you're looking for?

If you encountered a theme problem or can't replicate our demos,
let us know!

STAY UPDATED
PROMOTIONS, FREEBIES AND IMPORTANT NEWS

SUBSCRIBE 
We will send only important stuff and you can unsubscribe any time 
close-link

Log in with your credentials

or    

Forgot your details?

Create Account