You encountered a problem with some of our products?
You should keep in mind that there are all sorts of factors that may be affecting your site – from your server settings to plugins and other configurations done to the site.
Due to the nature of digital goods, it’s not possible to “return” them, therefore, refunds can only be given for products that are broken and do not work as described.
We are professionals and all of our products should work as advertised.
If you encounter an issue, please Submit a Ticket and we’ll be happy to help you get it sorted out.
I encourage you to read Envato’s Refund Policy.