This topic has 18 replies, 5 voices, and was last updated 9 years by Abe.

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  • #27369
     griffinfae
    Participant

    Hey I’ve just purchased KLEO and am looking forward to working with her. However, after downloading the WordPress importer I am finding that the .xml file will not properly upload into my site.

    To check; I created a vanilla install, then installed KLEO and wordpress importer, same issue. When trying to import attachments with the file, I get a VERY long hangtime and then, nothing. If I do not load attachments, then the Pages and such load up but there are still issues.

    Help?

    #27377
     sharmstr
    Moderator

    Welcome, griffinfae. In the future, it will be helpful to have more details regarding issues you come across. Expanding on “will not properly upload” will help point you in the right direction. Timming out is a common issue with import, maybe that’s your issue.

    https://archived.seventhqueen.com/forums/topic/demo-content-upload-timeout

    Googling your issue might help you resolve it as well. https://www.google.com/webhp?sourceid=chrome-instant&ion=1&espv=2&ie=UTF-8#q=wordpress%20import%20fails

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    This support site is not about custom work. If you need custom development please contact cornel@seventhqueen.com

    #27378
     griffinfae
    Participant

    I have just spoken with one of the guys at WPMUDEV. He says “@Griffin I found the error, you’ll need to contact the theme developer, the .xml file doesn’t validate, they’ll need to fix that and make sure it validates for WP to import it. 🙂 ”

    #27385
     sharmstr
    Moderator

    Hmmm. Interesting. I used it over the weekend and it was fine.

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    This support site is not about custom work. If you need custom development please contact cornel@seventhqueen.com

    #27386
     sharmstr
    Moderator

    I just validated the file and there were no errors. Maybe your file got corrupted during download or extraction from the zip file?

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    This support site is not about custom work. If you need custom development please contact cornel@seventhqueen.com

    #27403
     griffinfae
    Participant

    downloaded new copy from Codecanyon.

    install vanilla wordpress
    installed wpmudev plugin

    installed KLEO
    installed wordpress importer

    same issue. clicking on download attachments takes forever and results in ‘WORDPRESS IMPORT’ coming up twice on screen.

    not clicking on download attachments produces this:

    Import WordPress
    Failed to import Media “kleo_browser_medium_01”
    Failed to import Media “white_shadow”
    Failed to import Media “logo-1”
    Failed to import Media “logo-2”
    Failed to import Media “logo-3”
    Failed to import Media “logo-4”
    Failed to import Media “logo-5”
    Failed to import Media “kleo_browser_big_02”
    Failed to import Media “2. Chasing Corporate”
    Failed to import Media “white_shadow.png”
    Failed to import Media “kleo_browser_medium_011.png”
    Failed to import Media “kleo_browser_big_02.png”
    Failed to import Media “kleo_logo_default_white”
    Failed to import Media “bg-avatars2”
    Failed to import Media “image”
    Failed to import Media “responsive_01”
    Failed to import Media “Responsive-Screen-Mockup-Pack”
    Failed to import Media “lap”
    Failed to import Media “Screen Shot 2014-01-24 at 21.56.03”
    Failed to import Media “IMG_0436”
    Failed to import Media “placeit_01”
    Failed to import Media “placeitdsdas”
    Failed to import Media “seventhqueen.com 2014-2-5 14 41 3”
    Failed to import Media “kleo_buddypress_bbpress_rtmedia”
    Failed to import Media “kleo_mobile”
    Failed to import Media “Screen Shot 2014-02-08 at 10.41.00”
    Failed to import Media “Screen Shot 2014-02-08 at 10.42.25”
    Failed to import Media “splash”
    Failed to import Media “Screen Shot 2014-02-11 at 21.59.47”
    Failed to import Media “Screen Shot 2014-02-12 at 16.16.12”
    Failed to import Media “Screen Shot 2014-02-12 at 16.25.43”
    Failed to import Media “Screen Shot 2014-02-12 at 16.30.15”
    Failed to import Media “localhost-2014-2-12-16-32-22”
    Failed to import Media “Screen Shot 2014-02-18 at 10.05.46”
    Failed to import Media “Screen Shot 2014-02-18 at 20.26.01”
    Failed to import Media “Screen Shot 2014-02-20 at 14.57.50”
    Failed to import Media “kleo_01”
    Failed to import Media “kleo_02”
    Failed to import Media “kleo_03”
    Failed to import Media “isotop_masonry_style”
    Failed to import Media “isotope_grid_style”
    Failed to import Media “multipurpose_buddypress”
    Failed to import Media “kleo_isotope_gallery”
    Failed to import Media “kleo_isotope_blog”
    Failed to import Media “buddypress_core”
    Failed to import Media “browswer_big”
    Failed to import Media “buddypress_core”
    Failed to import Media “kleo_isotope_gallery”
    Failed to import Media “multipurpose_buddypress”
    Failed to import Media “kleo_isotope_blog”
    Failed to import Media “logo_white_teal”
    Failed to import Media “users.jpg”
    Failed to import Media “book03”
    Failed to import Media “card04”
    Failed to import Media “card08”
    Failed to import Media “card12”
    Failed to import Media “card17”
    Failed to import Media “leaflet07”
    Failed to import Media “leaflet11”
    Failed to import Media “moo02”
    Failed to import “Client 1”: Invalid post type kleo_clients
    Failed to import “Client 2”: Invalid post type kleo_clients
    Failed to import “Client 3”: Invalid post type kleo_clients
    Failed to import “Client 4”: Invalid post type kleo_clients
    Failed to import “Client 5”: Invalid post type kleo_clients
    Failed to import “@fisudiodesign”: Invalid post type kleo-testimonials
    Failed to import “@riyuzaki007”: Invalid post type kleo-testimonials
    Failed to import “@TimaSh”: Invalid post type kleo-testimonials
    Failed to import “@swatfa”: Inv

    help?

    #28448
     Abe
    Keymaster

    Hi, we weren’t able to replicate the issue. have you checked that those items don’t already exist? Maybe there is a problem with the hosting..

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    ---
    @ SeventhQueen we do our best to have super happy customers. Thanks for being our customer.

    #35120
     jdphillips2
    Participant

    Hi, Having a similar issue to some of the other folks on this page. I’ve gone through the complete process of uploading the .xml file several times – checked and double checked that I’m doing it right both according to your install video and the documentation provided – and all I get is a blank page displaying “pageok”

    Any help would be appreciated.

    Thanks

    #35151
     hualee
    Participant

    I’m getting the exact same problem as well = \

    #35208
     Abe
    Keymaster

    Hi there

    @jdphillips2
    please give me temporary access to take a quick look


    @hualee
    what errors you receive?

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    ---
    @ SeventhQueen we do our best to have super happy customers. Thanks for being our customer.

    #35263
     jdphillips2
    Participant
    This reply has been set as private.
    #35444
     jdphillips2
    Participant

    Hello Abe.

    Do you have any update for me (us). I can’t really make any progress without the ability to upload your .xml file. If I need to rebuild the framework from scratch I might need to look for another template.

    Please let me know how you want to move forward. Right now I have a template that I can’t use.

    Thanks,

    Jim

    #35543
     Abe
    Keymaster

    @jdphillips2
    try to import it without media attachments since the upload could take some time and maybe the server is set not to run a long duration script.

    Also on Monday we should upload 2.2. update where we added a 1 click install functionality where you can import all demo or just choose what content type to import so you can try with that.

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    ---
    @ SeventhQueen we do our best to have super happy customers. Thanks for being our customer.

    #35544
     Abe
    Keymaster

    searching the net got me to something server related, you might wanna check with your host

    https://wordpress.org/support/topic/pageok-error-on-godaddy-shared-hosting

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    ---
    @ SeventhQueen we do our best to have super happy customers. Thanks for being our customer.

    #35764
     jdphillips2
    Participant

    Hi Abe, Thanks very much for your reply.

    If you have a 1-click install coming, I’m willing to wait. I hope this resolves any issues for your customers. It’s a great looking design. Looking forward to finally using it.

    Cheers,

    Jim

    #35765
     jdphillips2
    Participant

    FYI, I tried to import the .xlm without the demo content and same result. I’m not using godaddy.com, I’m using mediatemple.com.

    Looking forward to 2.2

    Cheers,

    Jim

    #35774
     Abe
    Keymaster

    try to look at that post and maybe you can ask your hosting related to that since it seems like an error from wp related to hosting config

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    ---
    @ SeventhQueen we do our best to have super happy customers. Thanks for being our customer.

    #36133
     jdphillips2
    Participant

    Hi Abe,

    Just installed 2.2 and used the one click installer. PERFECT!!!!

    Thanks very much for your attention on this matter. This was a much better user experience.

    Here’s wishing you much success in the future.

    Cheers

    #36158
     Abe
    Keymaster

    Great @jdphillips2
    Glad to hear that.

    Thank you

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    ---
    @ SeventhQueen we do our best to have super happy customers. Thanks for being our customer.

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