This topic has 33 replies, 3 voices, and was last updated 8 years by Abe.

  • Author
  • #22037
     sandervm86
    Participant

    It works perfect on the webpage, but when i view it on mobile (iPhone/iPad) it keeps loading and loading but no views even in 20 minutes it is still loading..

    #22204
     Catalin
    Moderator

    Hello,

    Please send me a link to your website to be able to replicate your issue.

    Thank you,
    Catalin

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    #22216
     sandervm86
    Participant
    This reply has been set as private.
    #22218
     Catalin
    Moderator

    Hello,

    Please check the settings for mobile for the slider you are using. Take a look at print screens attached.

    Let me know if this works.

    Thank you,
    Catalin

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    #22223
     sandervm86
    Participant

    Same settings here:

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    #22227
     Catalin
    Moderator

    Hello,

    Please send me admin credentials to your WordPress. Reply message as private for security reasons.

    Thank you,
    Catalin

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    #22228
     sandervm86
    Participant
    This reply has been set as private.
    #22406
     Catalin
    Moderator

    Hello,

    Please take a look now. The problem comes from the setting “Hide slider under width” , it should be set to 0.

    Thank you,
    Catalin

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    #22418
     sandervm86
    Participant

    Hello,

    Its still not workin on iPhone/iPad keeps on loading, So their must be another problem..

    #22676
     sandervm86
    Participant

    if it dont get fixed i need to disable it for mobile users others i look crap on this one

    #22696
     Catalin
    Moderator

    Hello,

    This issue is related to revolution slider plugin and we are working on finding a fix for this issue ASAP.

    Thank you,
    Catalin

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    #23145
     sandervm86
    Participant

    Oke, Tnx

    #29350
     sandervm86
    Participant

    Any news on this?

    #32073
     sandervm86
    Participant

    Still not working, its more then 2 months ago

    #32126
     Catalin
    Moderator

    @sandervm86 can you check our demo on your devices? Our slider should appear on mobile devices too
    I still think it is related to revslider settings since we don’t affect slider settings from the theme code

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    #32150
     sandervm86
    Participant

    Yeah on youre webpage it works, i imported the demo content (slider) and then still it won`t work also i deleted revolution slider and installed it again. still not working.

    Admin on the webpage

    Username : Seventh
    Passw: seventhqueensupport

    http://www.receptenmaker.nl/wp-admin

    Ftp
    server:ftp.receptenmaker.nl
    username:seven@receptenmaker.nl
    passw:virtues

    You can check the settings youreself, i tryed it all..

    #33020
     Catalin
    Moderator

    @sandervm86 it shows on mobile when I test it.. what mobile are you using for tests?

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    #33021
     Catalin
    Moderator

    Also disable any extra plugins or custom code added

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    #33104
     sandervm86
    Participant

    I`m using Apple (iPad/iPhone) you mean disable all plugins to see if a plugin destroy the slider?

    #33254
     Abe
    Keymaster

    Yes

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    ---
    @ SeventhQueen we do our best to have super happy customers. Thanks for being our customer.

    #33911
     sandervm86
    Participant

    i disabled all plugins and started to activate checked it, but still not working..

    #34440
     Abe
    Keymaster

    I see not you removed the slider from home

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    ---
    @ SeventhQueen we do our best to have super happy customers. Thanks for being our customer.

    #35018
     sandervm86
    Participant

    no i didt, its still their, i contacted theme punch (maker of rev) and they told me i need the new version…

    Hi Sander,

    The latest version of the plugin is 4.6.3. If your theme isn’t offering this version, contact your theme’s author directly and they can provide you with a copy of this version.

    -Jason

    #35022
     Abe
    Keymaster

    @sandervm86 all plugins updates are in your theme package after you download it

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    ---
    @ SeventhQueen we do our best to have super happy customers. Thanks for being our customer.

    #35027
     sandervm86
    Participant

    Tnx i installed the new version, its still not working, so try to contact Jason from theme punch again.

    #35806
     sandervm86
    Participant

    we fixed it with the lazy load option

    #93310
     sandervm86
    Participant

    IT worked for a long time, but on the new slider iT don’t..

    IT shows perfect on desktop And mobile but not on iPad.. Very strange..

    http://www.receptenmaker.nl

    IT only show the background not the animation..

    #93363
     sandervm86
    Participant

    Its also not working on Samsung phone from my girlfriend.. strange..

    #93408
     Abe
    Keymaster

    Hi, check the mobile settings or clear any caching..

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    ---
    @ SeventhQueen we do our best to have super happy customers. Thanks for being our customer.

    #93489
     sandervm86
    Participant

    Mobile settings are good, on iPhone it works, on iPad not.. i installed caching today (so that aint the problem) also i cleared the caching just to be sure 🙂

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    #94446
     Abe
    Keymaster

    Can you try adding that slider to an empty page or adding just a new slider to an empty page since I am sure one of the two options will work

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    ---
    @ SeventhQueen we do our best to have super happy customers. Thanks for being our customer.

    #94839
     sandervm86
    Participant

    i’ve tested it out, but still not working (http://www.receptenmaker.nl/test)

    still a red screen without animation..

    #94850
     sandervm86
    Participant

    In the rev slider settings you have problem solving i checked on : Simplify on IOS4/IE8

    after this its working…

    #94875
     Abe
    Keymaster

    Awesome. glad to hear is working

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    ---
    @ SeventhQueen we do our best to have super happy customers. Thanks for being our customer.

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