This topic has 12 replies, 3 voices, and was last updated 9 years by tsakleo.

  • Author
  • #23225
     spuron1
    Participant

    I purchased kleo a few weeks ago. I have been configuring and having off and on problems but I didn’t know why. It is still in the test stage with only a few users. It was running really slow so we decided to move to a bigger server. Before moving our account was suspended with host gator for high cpu usage. We in the process of moving so I didn’t think it was a problem.
    Last night we were suspended again from new server. Research has narrowed things down to Kleo.
    Please see following links from my support help.
    Can you please please help asap? we are in the middle of development.

    http://prntscr.com/455mtz

    http://prntscr.com/455qjp

    http://prntscr.com/457j59

    Please let me know anything I can do to give you more information to help me.

    Thank you in advance for your prompt attention.

    #23227
     spuron1
    Participant

    We have switched themes for now so we do not get suspended from vps. We have not had the same problem since kleo is off 🙁

    #23231
     Catalin
    Moderator

    please send me a link to your website with the theme activated.

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution
    #23232
     spuron1
    Participant
    This reply has been set as private.
    #23233
     spuron1
    Participant
    This reply has been set as private.
    #23235
     Catalin
    Moderator

    Hello,

    I checked your site and i noticed that you have a lot of plugins installed. Every new plugin requires extra resources. The theme was tested on different server environments and it works as it should be without causing high cpu usage.

    Try to reduce the number of plugin used and ask more details from the hosting provider like number of requests.

    Thank you,
    Catalin

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution
    #23240
     spuron1
    Participant

    Catalin,

    When we disabled the theme, the site runs smoothly. With no more hits.

    Please see this screen grab
    http://prntscr.com/455qjp

    I have disabled most of the plugins and tested last night

    #23241
     spuron1
    Participant

    This site is not live and only has a few test users

    #23244
     Catalin
    Moderator

    the theme tested by us on different servers works fine.

    replace the theme files from your server with a fresh copy of the theme.
    create a backup first.
    let me know if the problem still exists after this.

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution
    #23245
     spuron1
    Participant

    ok thank you we will try that

    and get back to you.

    #32556
     tsakleo
    Participant

    Hello nice job with this theme it has take buddypress in a new level,

    However I have exact the same problem with high cpu Usage.(and i am still in a test mode)

    With my previous theme (the7) I was using just 5% of my cpu and now i use the 150% of my cpu. I have a shared hosting account and the admins send my an abuse message within the first day of the installation.

    Is there any cache plugin that i can use and is compatible with kleo theme (and buddypress too)?

    Thanks in advance

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    #32573
     Catalin
    Moderator

    Hi @tsakleo
    thank you very much.
    You should check if you don’t have some bots trying to register to your site and causing high traffic. Try using WangGuard as a antispam solution.
    For Cache you can use WP Super Cache or W3 Total Cache.
    Also any extra plugins added on the base theme adds extra processor and memory use.

    Cheers

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution
    #32593
     tsakleo
    Participant

    Hello again thanks for the reply .

    I had disabled user registration throught the wp-admin–> settings –> General.

    So it is not bots trying register .

    I wiil give a try to the cache plugins .

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